Returns and Refunds

Returns and Refunds Policy

Last updated: 3 November 2026

At Ivy Row, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the conditions below.

1. Returns Window

You have 30 days from the date of delivery to request a return. Your statutory right to cancel within 14 days always applies, whatever our own policy says.

2. Conditions for Return

• Items must be unworn, unwashed and in their original condition
• All tags and labels must be attached
• Items must be returned in the original packaging where possible
• Sealed fragrance can't be returned once the seal or wrapping is removed, and earrings for pierced ears can't be returned once the hygiene seal is broken, unless faulty

3. How to Return an Item

To initiate a return, please contact us at wiseproject.support@gmail.com with your order number and the reason for the return. We will provide you with a returns label and instructions.

4. Return Shipping

A returns label costs £2.95, deducted from your refund. It's free if the item is faulty or we sent the wrong one. You can use your own carrier instead, at your own cost.

5. Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 14 days. Your bank or card issuer may take additional time to process the refund.

6. Exchanges

We don't offer direct exchanges at the moment: return the item and place a new order.

7. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us with your order number and photographs of the issue. We will arrange a free return and full refund. Under the Consumer Rights Act 2015 you can reject a faulty item for a full refund within 30 days of delivery.

8. Contact Us

For any questions regarding returns and refunds, please email wiseproject.support@gmail.com.