Frequently asked questions

Choose your size and quantity on a product page, add the piece to your bag, then check out. You will receive a confirmation email straight after payment.

All the payment methods available for your order are shown at checkout. Payment is handled by Shopify's secure checkout, so we never see or store your full card details.

It usually arrives within 15 minutes. Check your junk folder and the email address you entered at checkout. Still nothing after an hour? Contact us with your name and we will send it again.

As long as it has not been dispatched, yes. Contact us straight away with your order number and we will amend or cancel it free of charge.

Enter it in the discount code field at checkout. Unless stated otherwise, codes cannot be combined with other offers.

In My account, under “My benefits”: your saved codes are kept there, and the rewards wheel gives you one spin for a chance to win an extra discount.

When a product has multi-buy pricing, the offer is shown on its product page.

Order by 1pm Monday to Thursday for next-working-day delivery. The delivery options for your address are shown at checkout.

UK delivery is free on orders over £50. The progress bar in your bag shows how much is left to reach it.

Not at the moment: we deliver to UK addresses only.

From the Track my order page, using the tracking number emailed to you when your order ships, or directly through the carrier's tracking link.

First check the carrier's tracking link in your shipping email. If your parcel is more than 48 hours late, contact us with your order number.

Yes, within 30 days of delivery, as long as the item is unworn, unwashed and in its original condition with its labels and packaging. Full details are in our delivery and returns page.

Contact us with your order number and we will explain how to send your item back. Any return costs are set out in our delivery and returns page.

Contact us with your order number and a few photos. We will send the right item or refund you in full, and the return is on us. Your statutory rights are not affected.

Once your return has arrived and been checked, we refund you on your original payment method. Timings are set out in our delivery and returns page.

Yes. Mention it when you request your return and we will send the new size as soon as the item you sent back reaches us.

Every product page shows the sizes available. For shoes, take your usual size (half a size up for chunky styles). For clothing, if you are between two sizes, take the larger one — the detailed guide is under “Size guide” on each product page.

We choose each piece from our partner suppliers for the quality of its materials and finishing, and check it before it is dispatched.

Yes. Stock levels on product pages update automatically from our inventory.

Popular pieces sometimes return. Join The Row newsletter or follow us on social media to hear about restocks first.

Care instructions (washing, dry cleaning, sun exposure) are given in each product description.

Send us a message through our contact page and we will reply as quickly as we can.

No, you can check out as a guest. An account simply makes it easier to find your order history.

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